General

These General Terms and Conditions may be amended without express notice (“General Terms and Conditions”). Each customer and user of the Website (hereinafter referred to as “Customer or User” and/or “you”, “you”, “your”) is obliged to read the General Terms and Conditions. Online sales via the website www.joyforkids.eu (from now on referred to as the website) are carried out by MIT D.O.O. Ljubljana, Breznikova 13, 1230 Domžale, Slovenia (from now on referred to as the “Seller” and/or “we”, “us”, “our”). The Seller is registered in the Commercial Register with the registration number 5928559000. A Seller is a taxable person with tax number SI26758709. The Seller is subject to VAT. The Seller can be contacted in writing at the company address, or electronically at hello@joyforkids.eu.

Intellectual property rights

All text, graphics, user interfaces, visual interfaces, photographs, logos, sound, music, artwork and program code (collectively “Content”), including but not limited to the design, structure, selection, expression, and arrangement of Content used on the Website, is the property of, or under the control of, the Seller. No reproduction, distribution, communication to the public, modification or other use of the copyrighted work published on the Seller’s website or any other part of the website, in any form or by any means, including but not limited to copying, printing or electronic storage, is permitted without the written permission of the Seller, subject to the provisions of the Copyright and Related Forms Act. The website user or purchaser agrees that he/she shall not be entitled to any compensation in exchange for designs or ideas. Due to the constant development of the project, it may happen that the Seller also develops the same idea himself. All information published on the website, e.g. book descriptions, age suitability, photographs and previews of the products, is for information purposes only. The Seller reserves the right to make minor changes to product descriptions without obligation to inform users. The Seller shall not be liable for any inaccuracy or incompleteness of the information published or for any damage caused to the User as a result of the use of the information published. All users use all published content at their own risk.

Product prices

Product prices on the website are expressed in euros. Prices, as well as any discounts or benefits, are valid as of the date of the order. The price for purchase and postage shall be clearly visible at the time of order and on the invoice which the Buyer shall receive electronically. The Seller shall not be liable for any loss caused by the interruption, modification, removal or unavailability of the electronic trading services in the electronic trading system.

Payment method

The Buyer may pay for the Products by prepayment via credit card (Visa, Mastercard, American Express), Paypal, bank transfer or cash on delivery, where the Buyer may pay in cash or by card to the delivery service GLS d.o.o., with the Seller bearing the cash handling fee. If additional payment options are available, the User will be informed thereof by means of an amendment to the General Terms and Conditions.

Delivery

The Seller is obliged to deliver the ordered goods within 14 days of the order. If it is established that the goods cannot objectively be delivered within the promised time, the Seller must inform the Buyer by e-mail or telephone. Delivery on public holidays may be objectively difficult. In the event that the delivery address differs from the address for payment for the service, the Seller will deliver the goods only after the Buyer’s obligations have been settled.

Express delivery costs € 4.90 (incl. VAT) and regular delivery costs € 3.90 (incl. VAT). When collecting the parcel, the buyer does not pay any additional fee to the delivery company, but only the amount explicitly stated on the invoice and on the parcel. The seller hands over the package to the delivery service GLS d.o.o. The delivery service delivers the parcels every weekday between 8:00 and 16:00 – the delivery service contacts the buyer by call or SMS before delivery. The buyer can pay the delivery agent by cash or debit card for the package with the ransom. The delivery person is not obliged to wait for the Buyer at the agreed address if the Buyer is not available at the agreed time. If the first delivery attempt is unsuccessful, redelivery can be arranged at no additional charge. Delivery is possible within Europe.

Order from

Before placing an order, the customer has the option of previewing the product on the product page, where the customer is obliged to agree to the preview before proceeding. Before placing an order, the Buyer shall read and agree to the General Terms and Conditions; the Buyer shall tick that he/she agrees to the General Terms and Conditions and thereby successfully concludes the contract or order, which shall give rise to an obligation to pay the Seller, which shall be further confirmed by clicking on the “COMPLETE YOUR ORDER” button, where payment shall actually be made, except in the case of cash on delivery, where the Buyer shall settle the obligation upon receipt of the goods. Confirmation of the order shall also be sent to the Buyer by e-mail, as indicated by the Buyer during the ordering process.

Technical means to identify and correct errors before awarding a contract

The website provides the basic means to identify and correct errors before placing an order, by checking that the address is spelt correctly, as well as the e-mail address, and warns the user if they do not fill in all the required fields.

A summary of the order is available before the purchase is completed, where the user can double-check and edit the data entered. When purchasing a personalised product, the user may also purchase a specific type of products or another product (e.g. water books, additional markers) in accordance with the terms and conditions set out on the website for each product.

The Seller shall forward the contractual terms or a summary of the entire order to the Buyer’s e-mail address, at the Buyer’s discretion to notify any changes in response to the e-mail sent – changes will be accepted if notified by the end of the working day on which the order was accepted. The Seller shall allow the Buyer to store and reproduce the contractual terms and the text and the General Terms and Conditions.

Benefits and discounts

Different benefits and discounts are not compatible. Only one type of benefit can be claimed per order. The benefits that may be available in the different sales promotions are: free postage, discount voucher, free gifts of markers or other products and other special benefits that are presented in the individual promotions. The customer is only entitled to the benefits if the order is placed during the period of the promotion.

Promotional codes are only valid during promotions via marketing emails or Facebook ads. To redeem a discount code, add the desired product to your basket and enter your promotional code in the confirmation process under ”APPLY COUPON” and click. All prices quoted for products are in EUR and include value-added tax (VAT). It is not possible to redeem a discount code that was not entered at the time of placing the order.

Special conditions of sale

You can only buy certain other products with each product (e.g. you can only buy additional markers with a certain book).

Order cancellation

Cancellation of an order is possible until the product is handed over for printing and binding by the end of the working day on which the order was accepted. If cancellation is not made in time, the Seller shall be entitled to invoice the Buyer for one-third of the full price of the Product.

Right of withdrawal

The Buyer has the right to withdraw from the contract within 15 days of receipt of the goods, without having to give a reason for his decision. The buyer must notify the company of his withdrawal on a form (available here) or by an unequivocal statement clearly indicating that he is withdrawing from the contract. The withdrawal must be sent to hello@joyforkids.eu or to the address of the seller MIT, D.O.O. LJUBLJANA, Breznikova 12, 1230 Domžale, Slovenia. The date of sending the letter or the date of sending the e-mail shall be taken as the date of timely notification of cancellation. The goods received must be returned to the Seller undamaged and in the same quantity within 15 days after you have notified the Seller of your cancellation of the contract. The return of the goods received within the withdrawal period shall be deemed to be a communication of withdrawal. The goods must be returned in the same condition as when they were handed over to you, to the address of the seller MIT, D.O.O. LJUBLJANA, Breznikova 12, 1230 Domžale, Slovenia. The costs incurred in returning the goods shall be borne by the Buyer. The Buyer shall also bear the costs of returning the goods if, in the case of distance contracts, they cannot be returned by post due to their nature. Returned products should be unused, undamaged and in their original packaging. The Buyer must enclose a copy of the invoice with the return. We will refund all payments made within 14 days of receipt of the communication, without the buyer having to request it.

NOTE: The right of withdrawal does NOT apply in the following cases:

-In the case of customised products;

-Documents in PDF format, as they cannot be returned;

As also dictated by the Consumer Protection Act, hereinafter referred to as the “CPC Act”, (CPC Act, Article 43): “The consumer shall not have the right to withdraw from the contract referred to in paragraph 1 of this Article in the case of the following contracts:  goods which are manufactured according to the consumer’s precise instructions and tailored to the consumer’s personal needs.”

Complaints and disputes

We comply with applicable consumer protection legislation and fulfil our duty to ensure an effective complaints-handling system. If you have any problems, you can contact us by email at hello@joyforkids.eu.

The complaint should be submitted by email to hello@joyforkids.eu. The complaint procedure is confidential. We are aware that consumer disputes before the courts involve additional costs, and we endeavour to resolve all complaints amicably.

Out-of-court settlement of consumer disputes

In accordance with the legal norms, we do not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a buyer may bring under the Act on the Out-of-Court Settlement of Consumer Disputes.

We are publishing an electronic link to the Online Consumer Dispute Resolution Platform (ODRP) on our website. The ODRP is available to consumers via the following link: http://ec.europa.eu/odr.

The above-mentioned regulation is based on the Act on Out-of-Court Settlement of Consumer Disputes (Official Journal of the Republic of Slovenia, No 81/15), Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

Substantive error

The buyer may exercise his rights under the material defect law if he notifies us of the defect within two months of the date on which the defect was discovered. The Buyer must describe the defect in detail in the notice of the defect and allow us to inspect the item.

We are not liable for material defects in the goods that become apparent after two years have passed since the goods were handed over. A defect in the goods shall be deemed to have existed at the time of delivery if it appears within six months of delivery.

A consumer who has duly notified us of a defect has the right to require the trader to:

– rectify a defect in the goods; or

– refund a proportion of the amount paid in proportion to the defect; or

– replace the defective goods with new, faultless ones or refund the amount paid.

An error is factual if:

– the item does not have the characteristics necessary for its normal use or circulation;

– the item does not have the characteristics necessary for the particular use for which the buyer is buying it, which were known or should have been known to the seller;

– the object does not have the qualities and characteristics that were expressly or tacitly agreed or prescribed;

– the seller has handed over an item that does not match the sample or model, unless the sample or model was shown for information only.

The suitability of the goods for normal use shall be judged by reference to other goods of the same kind, in perfect condition, and by taking into account the seller’s representations concerning the characteristics of the goods made by the seller or the manufacturer in advertising, product presentation or by claims made on the goods themselves.

The buyer must inform us of any material defect, together with a detailed description of the defect, within the time limit set by law and at the same time allow us to inspect the product. 

If the existence of a defect in the goods is not disputed, the Seller shall, in accordance with the provisions of the Consumer Protection Act, comply with the Buyer’s claim within eight days at the latest.

Right to refuse service

The Seller reserves the right not to deliver in exceptional cases. An exceptional event shall be deemed to be a technical limitation which prevents the production of a product or the payment risk of the Buyer, as assessed on the basis of the Seller’s decision. The Seller shall have the right to cancel the order if it does not obtain confirmation of the purchase from the Buyer by telephone or e-mail. The Seller is obliged to notify the Buyer of the cancellation by e-mail or telephone. If the Buyer has not provided the correct personal data, the Seller is not obliged to inform the Buyer. The Seller shall not be liable for any loss, damage or expense arising from any failure to perform or delay in the performance of an obligation which may be caused by an event or circumstance beyond the Seller’s control.

Processing of personal data

The Seller guarantees that, as the controller of your personal data, it will never misuse your personal data disclosed through the Website in any way. By making a purchase, signing up for the newsletter or using the Birthday Reminder, the Buyer agrees to the Seller establishing, maintaining and managing the Buyer’s personal data, email address and telephone number for an unlimited period of time for the purpose of fulfilling or exercising the rights under the contractual relationship and for direct marketing purposes. The Seller shall ensure the protection of personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation governing the protection of personal data. You can read more about this in the Privacy Policy

The Customer may at any time request, in writing or by telephone, that we permanently or temporarily cease to use his/her personal data for direct marketing purposes within 15 days, and we shall inform him/her thereof within the following 5 days at our expense. The Seller will provide the data necessary for delivery to General Logistics Systems, Logistics Services d.o.o., Cesta v Prod 84, 1129 Ljubljana (SI74531891; 1538217). 

Last update: 25.11.2022